If we send the wrong item to you, we will pay for any returns costs and redelivery charges. GeekyZone is committed to our customers and pride ourselves on our customer service and will make sure that we reimburse any extra charges that we have caused. Wrong Item Received or extra costs incurred through no fault of the customer - If you have received the wrong item or have incurred an extra cost that was unexpected that has been caused by ourselves then please contact us at your earliest convenience. We'll cancel the order and refund your purchase. For exchanges we do not charge again for shipping.Ĭancellations - If you have placed an order for an in stock item with us and then changed your mind before it has been shipped all you need to do is send us another message here with your order number. Refunds - Refunds are usually processed within 3-5 days of items coming back to us.Įxchange - Normally exchanges are completed within 1-2 working days but we will always let you know of a delay. In these cases, we will arrange for the courier to collect the goods. IMPORTANT NOTICE: In an instance where we have sent the wrong product by mistake or it has arrived damaged, please let us know within 24 hours of receipt by calling us on 01455 220 044. Please include a note explaining whether you would like to return the item for a refund or an exchange with your name, order number and contact details on. If you wish to return an item to us, please return the item to the following address using a courier of your choice, we recommend paying for a tracked service so that if the item was to go missing you can make a claim, it is the customers responsibility to return and pay for the postage on unwanted items to us.: Is in brand new condition & still in packagingĪlso, there are a few things that are exempt from returns and these include.Please ensure the item meets the following criteria:

There are a few things that we need to make sure of before you return an item to us. That means that within 60 days of you receiving a product you can return it to us for a full refund or exchange. Here at GeekyZone we offer a 60 day return period to all of our customers. you can view those charges by clicking here View more The Zone your country is located in is then charged based on the volumetric weight of the delivery. If you suspect the shipping quote you have received looks abnormal, please let us know.īelow is a list of countries and which 'Zone' they are in:

Sometimes the website may overcharge or undercharge for shipping and we may need to contact you to take or refund some funds. We now offer delivery to the rest of the world via Fedex International Priority, the system on the website charges customers based on volumetric weight but it is not a perfect system. Below are only the shipping costs of parcels they do not include any other fees. IMPORTANT NOTICE: as of December 2020 the United Kingdom no longer operates under EU rules, therefore import taxes must be paid when your item arrives in the destination country. If your order contains more than one item please take the latest date as the estimated delivery time.ĭelivery on all orders is now FREE to the UK when it is over £50.00. Please wait a few seconds for this to load if you don't see it immediately. All of our items are shipped from our showroom location.ĭelivery Times: All of our items have estimated delivery times under the 'Add to Cart' button. GeekyZone is a UK retailer based in Leicestershire.

Guitar hero live 2 guitar bundle